Common Questions
Here are some frequently asked questions with answers to help you.
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DMA is our expertise.
We know DMA hardware inside and out, and we’re here to answer any questions you have before making a purchase.
Once your order arrives, we’ll help you get everything set up quickly and safely. If you ever need support, just reach out—we’ve got you covered.
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You can reach us anytime through our Support Centre or join our official Discord server for real-time assistance.
Additionally if you see the “Howdy there!” icon at the bottom right of your screen, that means we’re online and looking forward to chat with you!
In short, DMA (Direct Memory Access) allows a second computer to read and access memory directly from your gaming PC without involving the CPU, ensuring faster and more efficient data handling.
This can enhance mouse movements through a KMBox or MAKCU device, create a real-time overlay on your gaming monitor using a Fuser, and operate discreetly and privately by keeping the processing external.
DMA is commonly used for low-latency performance, automation, and advanced system monitoring, and is widely utilized to enhance your gaming experience across all popular games.
Setting up your DMA hardware might seem complex at first, but with our extensive guide, the process becomes much easier.
Read our guide here.
Our expert support team is also available to help you anytime!
Once your order is picked up by DHL/FedEx, we will send you the tracking number immediately so you can monitor your shipment in real time.
You’ll also receive email updates along the way, and if you have any questions, our support team is always here to help!
Yes! If you need to change your shipping address, please contact us immediately through our Support Centre, Discord, or Live Chat.
We’ll make sure your order reaches you safely and without delay.
Yes! All our products come with a 1-year warranty.
If your hardware fails or breaks due to a hardware defect, we will replace it with a brand-new unit free of charge.
We offer a 30-day return & refund warranty to ensure your satisfaction. If you need to return a product, please reach out to our Support Centre, and we’ll be happy to assist you.
Please note that shipping fees and certain costs are non-refundable, and customers are responsible for return shipping. For full details, check our Return & Refund Policy or contact Customer Support.